We ship all orders from Mexico.

WE OFFER FREE SHIPPING WORLDWIDE, BUT IMPORT TAXES TO YOUR COUNTRY ARE INDEPENDENT OF US.*

Shipments are made through our provider DHL.

If we have the product in stock, it should arrive at your doorstep within 4 to 9 business days. As soon as your order is on its way, we will send your tracking number via email and SMS.

If the product is out of stock, the website will provide an estimated delivery date.
Expect delivery within 6 to 9 business days via DHL once your NUBE is shipped. We will email your tracking number once your NUBE has been picked up by the carrier.

*In some countries and extended area cities, an external carrier may be required, which incurs an extra fuel charge.

NOTE for NUBE SS30 and Filter Kit:

Due to the water crisis in different parts of the world, we have received a high demand. Additionally, plastic and chip suppliers are experiencing delays in their deliveries, affecting our assembly process.

The best way to measure consumption is in watts / liter (0.26 gal) produced. On average NUBE requires between 300 and 450 watts to produce one liter (0.26 gal). The variation in energy consumption depends on the relative humidity: "The more humidity there is in the environment, the faster the liter (0.26 gal) is produced and therefore it took less time consuming energy.

If you want to know the operation consumption is 450 watts / hour. That means you can make up to 1.25 liters in 1 hour with a humidity percentage greater than 85%.

Understanding the cost of generating water with Nube starts with calculating electricity expenses, visit our performance section to know more

35%, less than that your NUBE will be consuming electricity without production, since the effect of condensation is not possible with less than that humidity.

Depends on humidity, here is a production table as reference in gallons and liters.

NUBE generates the water in its purest form, imagine taking water from a spring. The correct pH of the water for our body is 7.3 - 7.6, which is the pH NUBE delivers. Our body is composed of 70%+ water, that is why is important drinking water in the levels our body needs. It's important that maintenance is made correctly, so the pH levels and purity do not change.

Very easy!

We know that it can sound complicated to imagine installing a machine that makes water from the air, right? The truth is that anyone can do it, it is not necessary to hire someone. We ship it very well protected, that is why we created this video where we explain step by step from unpacking to have it ready to produce water from the air.

Watch Unboxing Videos

Yes, the NUBE has a water outlet at the back that, when opened, allows the water produced to flow out by gravity. Some refrigerators have a suction pump at their water inlet, while others do not. In the latter case, you would need to send the water to an empty jug and install a suction pump in the jug. Your NUBE comes with a hose and a shut-off valve for this type of installation.

Here is the pump we recommend: 
MEX https://amzn.to/4gxUWNN
USA and worldwide https://amzn.to/415vjPP

Yes, the NUBE has a water outlet at the back that, when opened, allows the water produced to flow out by gravity. Your NUBE comes with a hose and a shut-off valve for this type of installation.

1.Cleaning:

It needs a cleaning preferably every week.

Here we have some video tutorials that explain how easy it is to clean, it takes less than 5 minutes:

English:

• Air FIlter
• Carbon Basket
• Funnel

Spanish:

• Air FIlter 
• Carbon Basket
• Funnel

2. Filter change:

• Cartridge Kit (3 in total):

Are changed every 6 - 12 months (avg) depending on usage and air quality, odor and taste indicate that is time to change them.

• Reverse Osmosis Membrane (Every 24 - 36 months):

When to change it?

1. When the Booster Pump stops pushing the water to the top tanks.
2. After changing 4 times the cartridges kit.
3. If the bad smell is not removed with a new filters kit.

• UV 1, 2 and 3:

When to change them?

When a ray starts to blink next to the UV indicators on the screen and beeps.

Due to the fact that UV bulbs are an electronic component, there is no exact date for their burnout, but they should last at least 3 years. NOTE: If your power supply is 220V and you connect the NUBE unit, UV bulb 1 will burn out; this is not a factory defect but rather a result of providing excessive electricity to the equipment. Therefore, you must use a 110/220 transformer for countries with 220V electricity, as the unit is designed for 110V.

Buy filters or spare parts

Yes, NUBE has a water outlet at the back that, when opened, allows the water produced to flow out by gravity. Your NUBE comes with a hose and a shut-off valve for this type of installation.

The environment is something that we cannot control, it can vary for multiple reasons, including global warming.

For these reasons, your NUBE has a state-of-the-art filtration system, with which it allows you to filter 4 liters (1 gal) every 5 minutes.

You can fill the lower tank from the funnel or connect the hose (included with your purchase) to the municipal network.

Also, for these same reason your NUBE has tires, so you can move it from place to take advantage of different environments within your home. An example would be laundry room, closets, and even bathrooms. At the same time it will be helping you to reduce problems caused by humidity that can harm health (such as fungi).

• Here is a video that explains how to filter water:

https://youtu.be/o9mxfypdqMM

Sure! It's important to understand the different types of currents. Homes worldwide are designed for AC (alternating current), while solar panels, due to the photovoltaic process, generate DC (direct current). If you install solar panels at home, your provider must also install a device called an "inverter," which converts the solar energy (DC) into the type of energy your home can use (AC). This way, the unit—such as the NUBE—will work perfectly, just like all your other electrical appliances, and you’ll notice a reduction in your electricity bill.

Now, if you’re considering installing solar panels exclusively for the NUBE unit, keep in mind that solar panels don’t produce energy when the sun isn’t shining (like at night). Therefore, you would need to produce more energy during the day than the NUBE requires to store the excess in batteries, allowing the unit to function at night. This type of setup is more expensive because the batteries can be quite costly.

Our recommendation is to consult with your trusted solar panel provider about a general installation for your home. This way, you can determine the number of panels needed based on the savings you want to achieve. If your goal is only to cover the energy consumption of the NUBE unit, two 650-watt panels should be sufficient.