Frequently Asked Questions

Support Email

info@innovaqua.org

Support WhatsApp (No voice, only text)

+528123976112

Check most frequently asked questions here, if you still need help then please contact us at info@innovaqua.org

NUBE SS30 General FAQs

The best way to measure consumption is in watts / liter (0.26 gal) produced. On average NUBE requires between 300 and 450 watts to produce one liter (0.26 gal). The variation in energy consumption depends on the relative humidity: "The more humidity there is in the environment, the faster the liter (0.26 gal) is produced and therefore it took less time consuming energy.

If you want to know the operation consumption is 450 watts / hour. That means you can make up to 1.25 liters in 1 hour with a humidity percentage greater than 85%.

1.Cleaning:

 It needs a cleaning preferably every week.

Here we have some video tutorials that explain how easy it is to clean, it takes less than 5 minutes:

English:

Spanish:

2. Filter change:

  • Cartridge Kit (3 in total):
    • 1x Pre Carbon (Black)
    • 1x Post Carbon (Red)
    • 1x mineralizer (Yellow) cartridges

Are changed every 6 - 12 months (avg) depending on usage and air quality, odor and taste indicate that is time to change them.

  • Reverse Osmosis Membrane (Every 24 - 36 months):

When to change it?

  1. When the Booster Pump stops pushing the water to the top tanks.
  2. After changing 4 times the cartridges kit.
  3. If the bad smell is not removed with a new filters kit.
  • UV 1, 2 and 3:

When to change them?

When a ray starts to blink next to the UV indicators on the screen and beeps.

Buy filters or spare parts

35%, less than that your NUBE will be consuming electricity without production, since the effect of condensation is not possible with less than that humidity.

The environment is something that we cannot control, it can vary for multiple reasons, including global warming.

For these reasons, your NUBE has a state-of-the-art filtration system, with which it allows you to filter 4 liters (1 gal) every 5 minutes.

You can fill the lower tank from the funnel or connect the hose (included with your purchase) to the municipal network.

Also, for these same reason your NUBE has tires, so you can move it from place to take advantage of different environments within your home. An example would be laundry room, closets, and even bathrooms. At the same time it will be helping you to reduce problems caused by humidity that can harm health (such as fungi).

Depends on humidity, here is a production table as reference in gallons:

nube ss30

table as reference in liters:

innovaqua nube

The Fan generates 55 dB of operating sound, can be turned OFF if needed and still dispense water (just do not forget to turn it back ON for resume production).

The NUBE SS30 warranty is 5 years and includes everything related to factory defects. At the moment we have less than 1% of failures, however an executive will help you throughout the process to define the best way to solve your problem. Can be:

  1. Video call to identify the issue.
  2. Shipment of a spare part + video call to explain installation process.
  3. Local third party tech person. 
  4. Unit Replacement.

We do not handle refunds. But we are committed to providing you with a solution in which your experience is positive.

Everything will be free of charge 😀

You can extend your warranty to 10 years here ---> Extend warranty

6 - 9 business days via DHL once your NUBE is shipped.

We will send you your tracking number by email once your NUBE has been collected.

NOTE:

Due to the water crisis in different parts of the world we have received a high demand, in addition, plastic and chip suppliers are having a delay in their deliveries, so our assembly is being affected. In result, orders placed after May 10th 2021 will be taking 4 -6 weeks to be shipped.

Very easy!

We know that it can sound complicated to imagine installing a machine that makes water from the air, right?

The truth is that anyone can do it, it is not necessary to hire someone.

We ship it very well protected, that is why we created this video where we explain step by step from unpacking to have it ready to produce water from the air.

At the moment we do not handle distributors or wholesales.

As a company, we are committed to taking great care of the user experience, seeking to avoid disappointment that may lead to truncate the mass adoption of air water technology.

What we do offer is that as a user you can recommend the products and thus obtain an economic benefit.

Our referral program gives you 10% of all sales generated through your personal URL.

How does the referral program work?

1. It is necessary that you have your NUBE for personal use. Our philosophy is: You cannot recommend what you do not know.

2. Create an account on our website with the same email that you used to make your purchase from NUBE. It is necessary for the mail to have a NUBE purchase registered for the account to be approved. If you made your purchase through amazon write to us at: embajadores@innovaqua.org with your amazon order # and we will gladly validate your account.

3. After logging in and going to the section "Referral program" in the website menu, you will enter your referral panel, there you will be able to see the personal URL that links to our website with your user, so when your referrals make a purchase, the system automatically records the sale and commission in your panel.

4. 30 days after your referral makes his purchase, you can request the disbursement of your commission to the Paypal email that you indicate, you can send an email to: embajadores@innovaqua.org requesting it.

At the moment we do not handle wholesale option or volume sales with a discount.

As a company, we are committed to taking great care of the user experience, seeking to avoid disappointment that could lead to truncating the massive adoption of water-from-air technology.

What we do offer is that as a user you can recommend the products and thus obtain an economic benefit.

Our referral program gives you 10% of all sales generated through your personal URL.

How does the referral program work?

1. It is necessary that you have your NUBE for personal use. Our philosophy is: You cannot recommend what you do not know.

2. Create an account on our website with the same email that you used to make your purchase from NUBE. It is necessary for the mail to have a NUBE purchase registered for the account to be approved. If you made your purchase through amazon write to us at: embajadores@innovaqua.org with your amazon order # and we will gladly validate your account.

3. After logging in and going to the section "Referral program" in the website menu, you will enter your referral panel, there you will be able to see the personal URL that links to our website with your user, so when your referrals make a purchase, the system automatically records the sale and commission in your panel.

4. 30 days after your referral makes his purchase, you can request the disbursement of your commission to the Paypal email that you indicate, you can send an email to: embajadores@innovaqua.org requesting it.

Shipping

6 - 9 business days via DHL.

We will send you your tracking number by email once your package has been collected.

NOTE:

Due to the water crisis in different parts of the world we have received a high demand, in addition, plastic and chip suppliers are having a delay in their deliveries, so our assembly is being affected. In result, orders placed after May 10th 2021 will be taking 4 -6 weeks to be shipped.

NUBE SS30 As a user FAQs

The warning indicator is activated when water is registered at the base of your NUBE, it is very easy to solve the situation with the following video:

Your NUBE has a cold water tank and a hot water tank.

To change the temperature set you just have to press the C / F button for 3 seconds and raise the temperature with the HOT button and lower it with the COOL button.

  • COOL: To activate the cooler, you need to press the "Cool" button and you will see a light come on next to the right thermometer on your screen.

  • HOT: To activate the heater, you need to press the "HOT" button and you will see a light come on next to the left thermometer on your screen. 

NOTE: It is important that the "HOT" is turned off as long as hot water is not required, since energy consumption doubles and also heat penetrates the cold water tank. The reason for this is to avoid being left ON since our idea is that your energy consumption is efficient.

 It needs a cleaning preferably every week.

Here we have some video tutorials that explain how easy it is to clean, it takes less than 5 minutes:

English:

Spanish: