Shipping information

We ship all orders from Mexico.

Import taxes in your country are not under our control (No taxes for USMCA / T-MEC member countries).

Free shipping Worldwide*

*In some countries and some extended zone cities, a third-party carrier may be needed, generating an extra fuel fee.

*The NUBE industrial and Manantial series generate an "Oversize package fee".

Shipments are made through our supplier DHL.

  • If we have the product in stock, it must be arriving in 3 to 6 business days at the door of your house. As soon as your order is on the way, we will send you the tracking info by email and SMS.
  • If the product is not in stock, we will give you an expected delivery date in the product details.

Important Notice for U.S. Orders:

Due to recent changes in U.S. import policies and tariff enforcement under current government guidelines, certain shipments may be subject to additional import duties, clearance processes, or requests for personal information—such as a Social Security Number (SSN) or Tax ID—as determined by the discretion of the customs agent in charge.

Please note that these procedures are entirely beyond our control, and they depend on the U.S. Customs and Border Protection (CBP) criteria and policies currently in force.

In the event that such information is required for your package to clear customs, DHL will contact you directly to request the necessary documents or data to complete the delivery.

We kindly ask all recipients to remain attentive and willing to provide any required information promptly, to avoid delays or returns. Your cooperation is essential in ensuring the timely arrival of your product.

Thank you for your understanding.