We ship all orders from Mexico.

All international shipments are sent under DAP terms. Import duties, VAT, taxes, and customs clearance fees are not included in the purchase price and are the customer’s responsibility. The carrier will contact you directly to arrange payment prior to delivery.

Due to recent global regulatory requirements, customers in the USA, Europe, and certain other countries may be required to provide a valid Tax ID (SSN, EIN, VAT, or equivalent) for customs clearance. Failure to provide this information may result in delays / extra charges.

Customers in USA: At the moment, thanks to the free trade agreement between the United States and Mexico, customers have reported being charged either nothing or around 5% in import fees and duties.

Customers in Mexico: No additional duties or charges apply. IVA is already included in the listed price. The price shown at checkout is the final amount — no additional payments will be required upon delivery.

Free shipping Worldwide:

What “Free Shipping” really means:

When we say Free Shipping Worldwide, it does not mean shipping has no cost — it means we absorb it for you.

Each SS30 unit weighs around 50 kg / 110 lbs. On average, international courier services (UPS, DHL, FedEx.) charge between USD: 8 – 20  per kg (≈ USD: 3.6 – 9 per lb). That means sending just one unit can easily cost USD: 400 –1 ,000.

So how can we offer free shipping?

• It is not hidden in the product price.
• Instead, we work hard to optimize processes and logistics.
• Thanks to our proprietary algorithms and constant coordination with UPS, DHL and FedEx, we plan efficient routes and secure preferential rates.
• Because of the volume of units we ship daily, we get discounts that are simply not available if you were to ship one unit on your own.

This means that even though free shipping still represents a real cost to us, we see it as part of our mission: supporting you, the end user, while helping this technology reach more people worldwide.

Additional Notes

• In some countries or remote locations (Islands), a third-party carrier may be required, generating additional extended zone or fuel fees.
• The NUBE Industrial and Manantial Series may incur an oversize package fee.

Delivery Times

• If the product is in stock, delivery usually takes 3–6 business days directly to your door.
• As soon as your order ships, you will receive tracking details by email and SMS.
• If the product is not in stock, the estimated delivery time will be displayed in the product details.

Important Notice for U.S. Orders:

Due to recent changes in U.S. import policies and tariff enforcement under current government guidelines, certain shipments may be subject to additional import duties, clearance processes, or requests for personal information—such as a Social Security Number (SSN) or Tax ID—as determined by the discretion of the customs agent in charge.

Please note that these procedures are entirely beyond our control, and they depend on the U.S. Customs and Border Protection (CBP) criteria and policies currently in force.

In the event that such information is required for your package to clear customs, UPS/DHL/Fedex will contact you directly to request the necessary documents or data to complete the delivery.

We kindly ask all recipients to remain attentive and willing to provide any required information promptly, to avoid delays or returns. Your cooperation is essential in ensuring the timely arrival of your product.

Thank you for your understanding.

Over time, filters, membranes, and UV lamps naturally wear out. Our kits are tailored to your unit’s age and condition to restore performance and extend its lifespan up to 25 years.

Yes! If you’re unsure which kit fits your NUBE’s condition, you can book a technical advisory call with Mauricio.

He’ll personally help you identify the right option and guide you through the reactivation process.

👉 Schedule your session here.