Shipping information

We ship all orders from Mexico.

Import duties, taxes, and customs clearance fees charged by DHL and your local authorities are the customer’s responsibility and are not included in our prices.

Free shipping Worldwide:

What “Free Shipping” really means:

When we say Free Shipping Worldwide, it does not mean shipping has no cost — it means we absorb it for you.

Each SS30 unit weighs around 50 kg / 110 lbs. On average, international courier services (DHL, FedEx, etc.) charge between $8–20 USD per kg (≈ $3.6–9 USD per lb). That means sending just one unit can easily cost $400–1,000 USD.

So how can we offer free shipping?

It is not hidden in the product price.
Instead, we work hard to optimize processes and logistics.
Thanks to our proprietary algorithms and constant coordination with DHL and FedEx, we plan efficient routes and secure preferential rates.
Because of the volume of units we ship daily, we get discounts that are simply not available if you were to ship one unit on your own.

This means that even though free shipping still represents a real cost to us, we see it as part of our mission: supporting you, the end user, while helping this technology reach more people worldwide.

Additional Notes

Import costs are not covered by Innovaqua.
In some countries or remote locations, a third-party carrier may be required, generating additional extended zone or fuel fees.
The NUBE Industrial and Manantial Series may incur an oversize package fee.

Delivery Times

If the product is in stock, delivery usually takes 3–6 business days directly to your door.
As soon as your order ships, you will receive tracking details by email and SMS.
If the product is not in stock, the estimated delivery time will be displayed in the product details.

Important Notice for U.S. Orders:

Due to recent changes in U.S. import policies and tariff enforcement under current government guidelines, certain shipments may be subject to additional import duties, clearance processes, or requests for personal information—such as a Social Security Number (SSN) or Tax ID—as determined by the discretion of the customs agent in charge.

Please note that these procedures are entirely beyond our control, and they depend on the U.S. Customs and Border Protection (CBP) criteria and policies currently in force.

In the event that such information is required for your package to clear customs, DHL will contact you directly to request the necessary documents or data to complete the delivery.

We kindly ask all recipients to remain attentive and willing to provide any required information promptly, to avoid delays or returns. Your cooperation is essential in ensuring the timely arrival of your product.

Thank you for your understanding.