We ship all orders from Mexico.

WE OFFER FREE SHIPPING WORLDWIDE*, BUT THE IMPORT TAXES TO YOUR COUNTRY ARE INDEPENDENT FROM US.

Shipments are made through our supplier DHL.

• If we have the product in stock, it must be arriving 4 to 9 business days at the door of your house, as soon as your order is on the way, we will send you your tracking guide by email and SMS.
• If the product is out of stock, website will give you an expected delivery date.

 *In some countries and some extended zone cities, a third-party carrier may be needed, generating an extra fuel fee.

NOTE for NUBE SS30 and Filters Kit:

Due to the water crisis in different parts of the world, we have received a high demand, in addition, plastic and chip suppliers are having a delay in their deliveries, so our assembly is being affected.

The best way to measure consumption is in watts / liter (0.26 gal) produced. On average NUBE requires between 300 and 450 watts to produce one liter (0.26 gal). The variation in energy consumption depends on the relative humidity: "The more humidity there is in the environment, the faster the liter (0.26 gal) is produced and therefore it took less time consuming energy.

If you want to know the operation consumption is 450 watts / hour. That means you can make up to 1.25 liters in 1 hour with a humidity percentage greater than 85%.

You can add to cart the AC 110 / 220 Volts Step up/down: 2000 Watts if 220V is needed.

NOTE: If your power supply is 220V and you connect the NUBE unit to it, UV bulb 1 will burn out; this is not a factory defect but rather a result of providing excessive electricity to the equipment. Therefore, you must use a 110/220 transformer for countries with 220V electricity, as the unit is designed for 110V.

Yes, the NUBE has a water outlet at the back that, when opened, allows the water produced to flow out by gravity. Some refrigerators have a suction pump at their water inlet, while others do not. In the latter case, you would need to send the water to an empty jug and install a suction pump in the jug.

Here is the pump we recommend: https://amzn.to/49eRJPI. 

Your NUBE comes with a hose and a shut-off valve for this type of installation.

Yes, the NUBE has a water outlet at the back that, when opened, allows the water produced to flow out by gravity. Your NUBE comes with a hose and a shut-off valve for this type of installation.

1.Cleaning:

 It needs a cleaning preferably every week.

Here we have some video tutorials that explain how easy it is to clean, it takes less than 5 minutes:

English:

• Air FIlter 
• Carbon Basket 
• Funnel 

Spanish:

• Air FIlter  
• Carbon Basket 
• Funnel 

2. Filter change:

• Cartridge Kit (3 in total):
• 1x Pre Carbon (Black)
• 1x Post Carbon (Red)
• 1x mineralizer (Yellow) cartridges

Are changed every 6 - 12 months (avg) depending on usage and air quality, odor and taste indicate that is time to change them.

• Reverse Osmosis Membrane (Every 24 - 36 months):

When to change it?

1. When the Booster Pump stops pushing the water to the top tanks.
2. After changing 4 times the cartridges kit.
3. If the bad smell is not removed with a new filters kit.

• UV 1, 2 and 3:

When to change them?

When a ray starts to blink next to the UV indicators on the screen and beeps.

Due to the fact that UV bulbs are an electronic component, there is no exact date for their burnout, but they should last at least 3 years. NOTE: If your power supply is 220V and you connect the NUBE unit, UV bulb 1 will burn out; this is not a factory defect but rather a result of providing excessive electricity to the equipment. Therefore, you must use a 110/220 transformer for countries with 220V electricity, as the unit is designed for 110V.

Buy filters or spare parts

35%, less than that your NUBE will be consuming electricity without production, since the effect of condensation is not possible with less than that humidity.

Absolutely! Your NUBE will work in winter, but there are a few things to keep in mind. Humidity tends to be lower in winter because cold air holds less moisture than warm air. So in colder cities, just make sure the air it pulls in isn’t below 15°C (59°F). We suggest placing it in a warmer spot, like the kitchen, to prevent ice formation during the water generation process.

Plus, NUBE has wheels, making it easy to move to different areas at your home. As long as you maintain the appropriate temperature and the humidity level is 35% or higher, you shouldn’t have any issues with its performance, regardless of how cold it is outside.

The best spot for your NUBE is somewhere with good airflow where you can occasionally open a window or door. The kitchen is highly recommended due to the humidity generated during cooking. Additionally, installing it in a closet can help prevent moisture from accumulating on your clothes and reduce the risk of mold. Other suitable spaces include the laundry room or bathroom, where humidity levels tend to be higher, especially during or after showers.

One of the great features of the NUBE is its mobility; it has wheels that make it easy to move around as needed. However, be mindful of the temperature in the chosen area; it should not drop below 59°F (15°C).

Sure! It's important to understand the different types of currents. Homes worldwide are designed for AC (alternating current), while solar panels, due to the photovoltaic process, generate DC (direct current). If you install solar panels at home, your provider must also install a device called an "inverter," which converts the solar energy (DC) into the type of energy your home can use (AC). This way, the unit—such as the NUBE—will work perfectly, just like all your other electrical appliances, and you’ll notice a reduction in your electricity bill.

Now, if you’re considering installing solar panels exclusively for the NUBE unit, keep in mind that solar panels don’t produce energy when the sun isn’t shining (like at night). Therefore, you would need to produce more energy during the day than the NUBE requires to store the excess in batteries, allowing the unit to function at night. This type of setup is more expensive because the batteries can be quite costly.

Our recommendation is to consult with your trusted solar panel provider about a general installation for your home. This way, you can determine the number of panels needed based on the savings you want to achieve. If your goal is only to cover the energy consumption of the NUBE unit, two 650-watt panels should be sufficient.

The Fan generates 55 dB of operating sound, can be turned OFF if needed and still dispense water (just do not forget to turn it back ON for resume production).

The NUBE SS30 warranty is 5 years and includes everything related to factory defects in circuit board, compressor and booster pump. At the moment we have less than 1% of failures, however an executive will help you throughout the process to define the best way to solve your problem. Can be:

1. Video call to identify the issue.
2. Shipment of a spare part + video call to explain installation process.
3. Local third party tech person. 
4. Unit Replacement.

We do not handle refunds. But we are committed to providing you with a solution in which your experience is positive.

 Everything will be free of charge 😀

 You can extend your warranty to 10 years here ---> Extend warranty

NUBE generates the water in its purest form, imagine taking water from a spring.

The correct pH of the water for our body is 7.3 - 7.6, which is the pH NUBE delivers.

Our body is composed of 70%+ water, that is why is important drinking water in the levels our body needs. 

It's important that maintenance is made correctly, so the pH levels and purity do not change.

1. It is necessary that you have your NUBE for personal use. Our philosophy is: You cannot recommend what you do not know.

2. Create an account on our website with the same email that you used to make your purchase from NUBE. It is necessary for the mail to have a NUBE purchase registered for the account to be approved. If you made your purchase through amazon write to us at: embajadores@innovaqua.org with your amazon order # and we will gladly validate your account.

3. After logging in and going to the section "Referral program" in the website menu, you will enter your referral panel, there you will be able to see the personal URL that links to our website with your user, so when your referrals make a purchase, the system automatically records the sale and commission in your panel.

4. 30 days after your referral unit is delivered, you can request the checkout of your commission to the Paypal email that you indicate, you can send an email to: embajadores@innovaqua.org requesting it.

Important:

• Your referral must make the purchase with your affiliate link, otherwise the purchase will not be recorded and we will not be able to record it manually.
• Cannot self refer.

Initial Investment: $5,000 USD Membership

To become an official representative of NUBE, you need to schedule a video call with Innovaqua's founder, Mauricio Bonilla. During this 30-minute call, we will discuss all the details of representation and prices. Book your meeting here.

The NUBE SS30 warranty is 5 years and includes everything related to factory defects in circuit board, compressor and booster pump. At the moment we have less than 1% of failures, however an executive will help you throughout the process to define the best way to solve your problem. Can be:

1. Video call to identify the issue.
2. Shipment of a spare part + video call to explain installation process.
3. Local third party tech person.
4. Unit Replacement.

We do not handle refunds. But we are committed to providing you with a solution in which your experience is positive.

Everything will be free of charge 😀

• You can extend your warranty to 10 years here ---> Extend warranty 

We ship all orders from Mexico.

WE OFFER FREE SHIPPING WORLDWIDE*, BUT THE IMPORT TAXES TO YOUR COUNTRY ARE INDEPENDENT FROM US.

Shipments are made through our supplier DHL.

• If we have the product in stock, it must be arriving 4 to 9 business days at the door of your house, as soon as your order is on the way, we will send you your tracking guide by email and SMS.
• If the product is out of stock, website will give you an expected delivery date.

 *In some countries and some extended zone cities, a third-party carrier may be needed, generating an extra fuel fee.

NOTE for NUBE SS30 and Filters Kit:

Due to the water crisis in different parts of the world, we have received a high demand, in addition, plastic and chip suppliers are having a delay in their deliveries, so our assembly is being affected.

The "warning" sensor is triggered when it detects water at the base of the unit. This feature is designed to prevent flooding in your home. However, sometimes the warning may activate even when there isn't an actual leak. Here are some possible reasons why this might happen:

1. The most common cause is improper placement of the rear funnel. The funnel must be properly aligned in its tracks, as it channels the freshly generated water into the lower container. If it's misaligned, water can escape elsewhere, triggering the warning.
2. Another potential cause is the lack of cleaning of the carbon basket. Over time, dirt accumulates and clogs the pores, causing the water to overflow instead of flowing correctly into the lower tank.
3. It's also common for the warning to activate hours or days after performing the weekly cleaning. Even if the unit is turned off, water may continue to drip from the condenser. This water should fall into the funnel and then into the lower container. However, if you remove the funnel and the lower container during cleaning, the dripping water has nowhere to go but the base, eventually reaching the sensor and activating the warning.

"STORE" refers to the lower tank, which collects newly generated water from the air before it has passed through the filters. "ALLOT" refers to the upper tank, which holds water that is ready for use. While the unit is condensing, it attempts to bring the "STORE" level up to 4, drop by drop, so that the booster pump activates and sends the water through the filters into the upper "ALLOT" tank, where it is ready to be consumed.

NOTE: To raise the "ALLOT" level by 1, it is necessary for the "STORE" tank to go through 2 cycles.

It's important to understand that the display indicates "STORE" for the lower tank and "ALLOT" for the upper tank. When the unit is "Condensing," it means the lower "STORE" tank is being filled drop by drop. Once the water level reaches 4 or 5, the booster pump activates, sending the water through the filters and storing it in the upper "ALLOT" tank, ready for use.

However, since the unit is new, the vacuum in both the hoses and cartridges is approximately 2 gallons. Therefore, it will take about 12 to 24 hours (depending on relative humidity) before you have water ready to dispense. This is due to the unit being new, but after this initial period, the water produced will go directly to the upper tank.

Your NUBE has a cold water tank and a hot water tank.

To change the temperature set you just have to press the C / F button for 3 seconds and raise the temperature with the HOT button and lower it with the COOL button.

• COOL: To activate the cooler, you need to press the "Cool" button and you will see a light come on next to the right thermometer on your screen. NOTE: The COOL function works when Allot is on level 3 onwards.

• HOT: To activate the heater, you need to press the "HOT" button and you will see a light come on next to the left thermometer on your screen. 

NOTE: It is important that the "HOT" is turned off as long as hot water is not required, since energy consumption doubles and also heat penetrates the cold water tank. The reason for this is to avoid being left ON since our idea is that your energy consumption is efficient.

 It needs a cleaning preferably every week.

Here we have some video tutorials that explain how easy it is to clean, it takes less than 5 minutes:

English:

• Air FIlter 
• Carbon Basket 
• Funnel 

 Spanish:

• Air FIlter  
• Carbon Basket 
• Funnel 

Check out the youtube troubleshooting playlist for other languages HERE.

Yes, the NUBE has a water outlet at the back that, when opened, allows the water produced to flow out by gravity. Some refrigerators have a suction pump at their water inlet, while others do not. In the latter case, you would need to send the water to an empty jug and install a suction pump in the jug.

Here is the pump we recommend: https://amzn.to/49eRJPI. 

Your NUBE comes with a hose and a shut-off valve for this type of installation.

Yes, the NUBE has a water outlet at the back that, when opened, allows the water produced to flow out by gravity. Your NUBE comes with a hose and a shut-off valve for this type of installation.

NUBE generates the water in its purest form, imagine taking water from a spring.

The correct pH of the water for our body is 7.3 - 7.6, which is the pH NUBE delivers.

Our body is composed of 70%+ water, that is why is important drinking water in the levels our body needs. 

It's important that maintenance is made correctly, so the pH levels and purity do not change.

When the ambient temperature is below 15º C / 59ºF, the condenser begins to freeze due to the mixture of the refrigerant that produces the condensation and the cold air that enters in it, so the NUBE makes the effort to defrost, so we recommend moving the unit to a warmer room to avoid lowering production efficiency. If the "DEFROST" indicator stays on for a long time, it is recommended to turn off the unit for 2 to 4 hours so that the ice melts faster.

1. It is necessary that you have your NUBE for personal use. Our philosophy is: You cannot recommend what you do not know.

2. Create an account on our website with the same email that you used to make your purchase from NUBE. It is necessary for the mail to have a NUBE purchase registered for the account to be approved. If you made your purchase through amazon write to us at: embajadores@innovaqua.org with your amazon order # and we will gladly validate your account.

3. After logging in and going to the section "Referral program" in the website menu, you will enter your referral panel, there you will be able to see the personal URL that links to our website with your user, so when your referrals make a purchase, the system automatically records the sale and commission in your panel.

4. 30 days after your referral unit is delivered, you can request the checkout of your commission to the Paypal email that you indicate, you can send an email to: embajadores@innovaqua.org requesting it.

Important:

• Your referral must make the purchase with your affiliate link, otherwise the purchase will not be recorded and we will not be able to record it manually.
• Cannot self refer.

Don't worry, it's zeolite! Zeolites are microporous aluminosilicate minerals. They have the ability to hydrate and dehydrate in a reversible way. Natural zeolites are found in sedimentary, volcanic, and metamorphic rocks. In the medical field, they are involved in detoxification mechanisms. When the freshly generated air water comes into contact with the zeolite and activated carbon, it gives the water an "activation" effect. This is important to emulate the natural water cycle, similar to when rainwater falls on mountains.

The unit should not be turned off even when going on vacation, as if the unit is full of water, it goes into hibernation mode but the UV lights continue to function to prevent stagnation.

UV lights are activated according to a unit's program; they do not need to be on at all times.

• UV1 is for the upper tank (the one with water ready for consumption), and it is turned on periodically to sterilize the stored water.
•  UV2 is for the water outlet and is activated when dispensing cold water.
• UV3 is turned on when the bottom tank is almost full before the booster pump is activated to send water to the filters.

Reflux is a process that the unit performs periodically to circulate water within the unit through its hoses and tanks, emulating the flow of a river and preventing stagnation. It is not a unit malfunction but rather a fundamental process in its function of generating water from the air."

Yes, the unit utilizes the same energy and process to produce water as it does to cool. However, if the tanks are full, it will only use energy to maintain the cold temperature you have programmed. For instance, if you set the cold temperature to be at 4ºC (39º F), the unit will intermittently activate as needed to sustain that temperature at 4ºC (39º F).

It is crucial to understand that the issue is caused by the transformer, not the NUBE device. This can happen due to two reasons: 1. Leaving the "HOT" switch on increases the voltage required for the unit to operate, causing the transformer to overheat and activate its protection. Please verify that the "HOT" switch is off. The other reason is that multiple outlets may be sharing the same circuit breaker in the electrical panel, causing the line to overheat and triggering the transformer's protection. Check if you have recently installed any other electronic devices in your home and ensure that the NUBE device and any other high-power appliances are connected to separate circuit breakers.

1. It is necessary that you have your NUBE for personal use. Our philosophy is: You cannot recommend what you do not know.

2. Create an account on our website with the same email that you used to make your purchase from NUBE. It is necessary for the mail to have a NUBE purchase registered for the account to be approved. If you made your purchase through amazon write to us at: embajadores@innovaqua.org with your amazon order # and we will gladly validate your account.

3. After logging in and going to the section "Referral program" in the website menu, you will enter your referral panel, there you will be able to see the personal URL that links to our website with your user, so when your referrals make a purchase, the system automatically records the sale and commission in your panel.

4. 30 days after your referral unit is delivered, you can request the checkout of your commission to the Paypal email that you indicate, you can send an email to: embajadores@innovaqua.org requesting it.

Important:

• Your referral must make the purchase with your affiliate link, otherwise the purchase will not be recorded and we will not be able to record it manually.
• Cannot self refer.

A TDS meter can detect the presence of total dissolved solids, which includes particles like metals and microplastics. However, while it can indicate whether particles are present, it does not differentiate between them or provide exact measurements of specific substances, such as microplastics.

No, a TDS meter cannot detect PFAS or PFOS because they are chemicals, not solid particles. To accurately identify and measure these chemicals, specialized laboratory tests with advanced equipment are required.