Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@innovaqua.org.

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NUBE SS30 General FAQs

Is it easy to install?

Very easy!

We know that it can sound complicated to imagine installing a machine that makes water from the air, right?

The truth is that anyone can do it, it is not necessary to hire someone.

We ship it very well protected, that is why we created this video where we explain step by step from unpacking to have it ready to produce water from the air.

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How much water can the NUBE SS30 produce?

Depends on humidity, here is a production table as reference in liters and gallons.

What about the dry seasons in my city?

The environment is something that we cannot control, it can vary for multiple reasons, including global warming.

For these reasons, your NUBE has a state-of-the-art filtration system, with which it allows you to filter 4 liters (1 gal) every 5 minutes.

You can fill the lower tank from the funnel or connect the hose (included with your purchase) to the municipal network.

 Also, for these same reason your NUBE has tires, so you can move it from place to take advantage of different environments within your home. An example would be laundry room, closets, and even bathrooms. At the same time it will be helping you to reduce problems caused by humidity that can harm health (such as fungi).

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NUBE SS30 Warranty

Shipping information

What does the warning indicator mean?

The warning indicator is activated when water is registered at the base of your NUBE, it is very easy to solve the situation with the following video.

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If I am going to move, what do I have to do to transport my NUBE?

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Referral Program

NUBE SS30 Filters / Spares

How do I remove the hoses?

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What does the filter kit include?

  • C1 - Pre Carbon Filter: Removes contaminants from the air pollution.
  • C2- Pre Carbon Filter: Removes chemicals, improves taste and odor.
  • PC - Post Carbon Filter and Mineralizer - Provides micro-elements and minerals which are beneficial to the human body, raise pH level

Kit needs to be replaced every 8 to 12 months on average, depending on usage and air quality. The presence of odor and changes in taste indicate that it's time for a replacement.

The lack of weekly cleaning or keeping the unit turned off decreases the lifespan of the cartridges.

How to install the filter kit?

I am sharing a manual with you so you can see how easy it will be to change the clamp. Apart from that, everything else is the same, as the elbows for hose access are also included.

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When to change the Reverse Osmosis Membrane?

  1. When the Booster Pump stops pushing the water to the top tanks.
  2. After changing 4 times the cartridges kit.
  3. If the bad smell is not removed with a new filters kit.
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How to know if my UV3 is a model A or B?

Check inside your bottom container and compare with the pictures.

There is no need to purchase both, just the one you need in your bottom container.

What happens if a UV light is not turned on?

UV lights are activated according to a unit's program; they do not need to be on at all times.UV1 is for the upper tank (the one with water ready for consumption), and it is turned on periodically to sterilize the stored water. UV2 is for the water outlet and is activated when dispensing cold water.UV3 is turned on when the bottom tank is almost full before the booster pump is activated to send water to the filters.

When to change the UV lights?

When a flashing beam blinks on the screen and beeps.

Due to the fact that UV bulbs are an electronic component, there is no exact date for their burnout, but they should last at least 3 years.

NOTE: If your power supply is 220V and you connect the NUBE unit, UV bulb 1 will burn out; this is not a factory defect but rather a result of providing excessive electricity to the equipment. Therefore, you must use a 110/220 transformer for countries with 220V electricity, as the unit is designed for 110V.

When to change the UV1?

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When to change the UV2?

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When to change the UV3-A?

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When to change the UV3-B?

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How to know if my top tank level is damaged?

The magnetism and some other magnetic fields from speakers, chargers, and electronic devices can damage your level (Please do not place anything on top of your NUBE).

To detect if it is damaged:

1. Open the top panel of your NUBE

 2. Open the upper tank lid

3. Manually move each white donut. The levels on the Allot indicator should change. If they don't, it is damaged and should be replaced.

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How to know if my bottom tank level is damaged?

The magnetism and some other magnetic fields from speakers, chargers, and electronic devices can damage your level (Please do not place anything on the left side of your NUBE). To detect if it is damaged:

1. Open the bottom tank of your NUBE.

2. Manually move each white donut. The levels on the STORE indicator should change. If they don't, it is damaged and should be replaced.

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The cold/hot water handle (Faucet) is broken, what can I do?

The cold and hot water outlet handles can break due to either extensive use or excessive force applied incorrectly.

Replacing them is a straightforward process.

You can order the replacement part from the 'NUBE SS30 spare parts' section, and with the help of the following video, you will see how easy it is to replace them.

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